We have 8 interesting vacancies in the IT Technical Support area. Your job is to provide inbound and outbound technical support for customers and partners.
- Representatives will provide technical and administrative account assistance; perform account research, gain access to computer systems, and answer questions regarding technical and billing aspects.
- Representatives will diagnose determining factors for customer issues and implement a fix for the issues. Agents should have a strong working knowledge of Microsoft Windows operating systems, wired & wireless networking and printer connections.
Technical Skills Required:- Have solid working knowledge of Windows Operating Systems - Win XP/Vista/Vista/Win7/Win8
- Have a solid working knowledge of Mail Applications – Outlook Express, Microsoft Outlook 2000, 2003 and 2007, 2010 and 2013
- Have a solid working knowledge of various Web Browsers (I.E. Chrome, Firefox)
- Have proficiency with Internet Connection Troubleshooting
- Deliver service and support to end-users via remote connection over the Internet using LogMeIn
- Interact with customers to provide and process information in response to concerns, and requests about products and services or computers performance
- Diagnosing and provide a path to resolving various technical issues while explaining clearly so the customer understands what is being done while avoiding technical jargon
If you feel you meet these requirements please apply with us today by sending your CV to:
